Frequently Asked Questions
Everything you need to know before you light up your space.
What does NovaNests sell?
Modern home and outdoor lighting — chandeliers, ceiling and flush-mount fixtures, bathroom vanity lights, floor lamps, table lamps, and outdoor wall lanterns and sconces.
Where do you ship, and how much is shipping?
We offer free standard shipping on all orders within the United States. We don't ship internationally at this time.
How fast will my order arrive?
Orders are processed within 1–2 business days, and standard delivery takes about 3–7 business days after that, depending on your location. You'll get a tracking number by email as soon as it ships.
Can I return an item?
Yes — you have 30 days from delivery to return most items for a refund or exchange, as long as they're unused, uninstalled, and in their original packaging. See our Return & Refund Policy for full details.
Are the light bulbs included?
It varies by product. Check the item's description — where bulbs aren't included, we list the bulb type and base (for example, E26) so you know exactly what to buy.
Are your lights dimmable?
Many of our fixtures are. Look for “dimmable” in the product title or description. Dimmable fixtures need a compatible dimmer switch and dimmable bulb to work properly.
Can I use these outdoors?
Only fixtures listed as outdoor-rated (such as our outdoor wall lanterns and sconces) are built for the elements. Indoor fixtures should stay indoors — using an indoor fixture outside isn't safe and isn't covered under warranty.
Do I need an electrician to install them?
Plug-in pieces like table and floor lamps are ready to use out of the box. Hard-wired fixtures — chandeliers, vanity lights, flush mounts, and wall lights — should be installed by a qualified electrician in line with your local electrical codes.
Is my payment secure?
Absolutely. Checkout is encrypted and PCI-compliant, and we never see or store your full card details. We accept major cards plus Shop Pay, Apple Pay, and Google Pay.
What if my item arrives damaged?
Contact us within 48 hours of delivery at contact@1novanests.com with a few photos, and we'll arrange a free replacement or full refund right away.
How do I track my order?
Use the tracking link in your shipping confirmation email, or the Track Order page on our site. Still stuck? Email us and we'll look it up for you.
How can I reach you?
Email contact@1novanests.com any time and we'll get back to you as soon as we can. We're always happy to help you pick the right light.